Shipping & Delivery Policy

Last updated: 3 November 2026

Welcome to Braymont London. We are committed to providing a reliable, transparent and convenient shopping experience for our customers throughout the United Kingdom.

This policy explains our shipping options, delivery estimates, order processing and procedures for delayed or missing deliveries.

Our official website is https://www.braymontlondon.com.

1. Shipping Destinations

Braymont London currently accepts orders for delivery to eligible addresses within the United Kingdom.

Delivery availability is confirmed during checkout. Certain remote locations may have additional delivery restrictions or longer transit times.

We do not currently offer international delivery outside the United Kingdom.

2. Shipping Methods & Delivery Times

We offer two delivery options:

Royal Mail Standard Shipping

• Shipping cost: FREE

• Estimated delivery: 5–8 business days

• Tracking information provided when available

Royal Mail First-Class Rushed Shipping

• Shipping cost: £8.99

• Estimated delivery: 4–7 business days

• Priority shipping service

• Tracking information provided when available

These delivery periods are estimates following dispatch, rather than guaranteed arrival dates.

Delivery times may vary depending on the destination, carrier operations, seasonal demand and circumstances outside our reasonable control.

3. Order Processing & Dispatch

Orders are normally prepared and dispatched within 24–48 hours on business days following successful payment confirmation.

Orders placed during weekends or UK bank holidays may begin processing on the next business day.

During exceptionally busy periods, processing may take longer. Where a material delay occurs, we will aim to inform you.

4. Shipping Carriers

Our checkout displays Royal Mail Standard Shipping and Royal Mail First-Class Rushed Shipping.

Orders may be handled by fulfilment and delivery partners, depending on the product and dispatch location.

The relevant tracking information will be provided once available.

5. Shipping Charges

Standard delivery is currently free for eligible UK orders.

Customers choosing First-Class Rushed Shipping will be charged £8.99.

Shipping options and any applicable charges are presented before the order is placed.

6. Order Tracking

Where tracking is available, we will send the tracking details to the email address associated with your order.

Tracking updates may take some time to appear after dispatch.

If you have any questions regarding your parcel, please contact our support team.

7. Delayed Deliveries

Delivery estimates are not guaranteed.

Delays can occasionally occur due to adverse weather, peak shopping periods, carrier disruption, customs processing or other operational circumstances.

If we cannot fulfil an agreed delivery deadline, we will communicate with you and respect your statutory rights.

Unless a different delivery period has been agreed, applicable UK consumer law generally requires delivery within 30 days.

8. Missing or Undelivered Parcels

If your order has not arrived within the expected delivery period, contact us at contact@braymontlondon.com.

Please provide your order number and any relevant tracking information.

We will investigate the delivery status and work towards an appropriate resolution.

Your statutory rights concerning undelivered goods remain unaffected.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Where helpful, include photographs of the product and packaging so we can investigate efficiently.

We will provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.

10. Customs & Import Charges

Where fulfilment involves international logistics, any customs or import arrangements will be handled in accordance with applicable law.

Customers will not be expected to pay undisclosed mandatory delivery charges.

If you receive an unexpected request for import payment relating to your order, please contact us before making payment.

11. Incorrect Delivery Information

Customers should ensure that their delivery details are accurate before completing checkout.

If you identify an error, please contact us immediately.

We will attempt to amend the information before dispatch, although changes cannot always be guaranteed once fulfilment has begun.

Nothing in this section limits our legal obligations concerning delivery.

12. Order Changes & Cancellations

To request a change or cancellation, contact our support team as soon as possible.

If an order has already been dispatched, our Returns & Refunds Policy and your applicable statutory cancellation rights will apply.

13. Customer Support

Braymont London

Website: https://www.braymontlondon.com

Email: contact@braymontlondon.com

For faster assistance, please include your order number when contacting us.

Your statutory consumer rights are not affected by this policy.