Privacy policy
Privacy Policy
Last updated: 3 November 2026
At Braymont London, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit https://www.braymontlondon.com, make a purchase, create an account or communicate with us.
Braymont London is operated by NORTHGATE GLOBAL COMMERCE LTD, a company registered in England and Wales.
Our online store is powered by Shopify.
1. Who We Are
For the purposes of applicable data protection law, the business responsible for the processing described in this policy is:
NORTHGATE GLOBAL COMMERCE LTD
Company Number: 16807201
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@braymontlondon.com
Brand: Braymont London
2. Personal Information We Collect
Depending on how you interact with our website, we may collect:
Contact information
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Name
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Email address
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Telephone number
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Billing and delivery addresses
Order information
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Products purchased
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Order value and transaction history
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Delivery information
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Returns and refunds
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Customer service correspondence
Account information
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Account identifiers
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Login and authentication information
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Customer preferences
Payment information
Payments are handled through authorised payment service providers.
We receive information necessary to confirm and manage transactions. Full payment card information is generally processed by the relevant payment provider.
Technical and usage information
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IP address
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Browser and device information
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Website usage
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Cookie and similar technology identifiers
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Interactions with products, pages and checkout features
Marketing preferences
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Newsletter subscriptions
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Communication preferences
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Applicable consent choices
3. How We Collect Information
We collect information:
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Directly from you when you place an order, create an account or contact us.
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Automatically when you interact with our website, subject to applicable cookie and privacy rules.
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From payment, fulfilment and other service providers where necessary to operate our services.
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From third parties where permitted by law.
4. How We Use Personal Information
We process information for legitimate business purposes, including:
Order fulfilment: processing purchases, payments, dispatch, delivery, returns and refunds.
Customer support: responding to enquiries, resolving problems and communicating about orders.
Website operation: maintaining our store, customer accounts and essential functionality.
Security: preventing fraud, protecting transactions and safeguarding our systems.
Analytics: understanding website performance and improving customer experience where legally permitted.
Marketing: communicating offers, new collections or other promotional information where we have the required permission or another lawful basis.
Legal compliance: maintaining records and meeting applicable legal obligations.
5. Legal Bases for Processing
Under applicable UK data protection law, our processing may rely on:
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Performance of a contract: where information is needed to fulfil an order or provide a requested service.
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Legal obligations: where processing is required by applicable law.
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Legitimate interests: where necessary for proportionate business activities such as security, fraud prevention and service improvement, subject to your rights.
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Consent: where required for marketing, optional cookies or other activities.
Where processing relies on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Sharing Personal Information
We may share relevant information with service providers where necessary to operate our business.
These may include:
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Shopify and related ecommerce infrastructure providers
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Payment processors
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Shipping and fulfilment partners
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Customer service providers
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Fraud prevention and security providers
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Analytics and advertising providers, where permitted by law and applicable consent settings
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Professional advisers or public authorities where legally required
We do not disclose personal information indiscriminately.
Any sharing must be consistent with applicable legal requirements and the purposes described in this policy.
7. Shopify
Our store is powered by Shopify, which provides ecommerce infrastructure and related services.
Shopify may process personal information in connection with website operation, payments, checkout functionality, analytics, security and other services.
For information about Shopify's privacy practices, please consult Shopify's applicable privacy notices.
8. Cookies & Similar Technologies
Our website uses cookies and similar technologies.
These may include:
Essential cookies: necessary for core functions such as shopping baskets, checkout and security.
Analytics cookies: used to understand website performance and customer interactions.
Personalisation cookies: used to remember relevant preferences or improve the browsing experience.
Marketing cookies: used to measure advertising performance and support relevant promotional activity.
Where required by UK law, optional cookies and similar technologies will not be used until the necessary consent has been obtained.
You can manage your preferences using the cookie settings available on our website.
You may also adjust your browser settings, although disabling essential cookies may affect certain website functions.
9. Marketing Communications
If you subscribe to our newsletter or otherwise provide the required marketing permission, we may send information about new arrivals, collections and promotions.
You may unsubscribe using the link in our marketing emails or by contacting:
You may continue receiving essential order-related communications after unsubscribing from marketing.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.
No online system can guarantee absolute security.
We encourage customers to protect their account credentials and contact us if they suspect unauthorised activity.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal record-keeping, dispute resolution and other lawful obligations.
Retention periods may vary depending on the information and the purpose of processing.
When information is no longer required, we take appropriate steps to delete, anonymise or otherwise securely manage it.
12. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request erasure of personal information.
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Request restriction of certain processing.
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Object to certain processing.
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Request data portability where applicable.
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Withdraw consent where processing is based on consent.
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Object to direct marketing.
To exercise your rights, contact contact@braymontlondon.com.
We may need to verify your identity before processing certain requests.
We will respond within the timeframes required by applicable law.
13. Children's Privacy
Our services are intended for general retail customers and are not specifically directed at children.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe a child has provided personal information inappropriately, please contact us.
14. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate protections required by applicable law.
These may include UK adequacy arrangements, approved contractual safeguards or other lawful transfer mechanisms, as relevant.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the independent privacy practices of websites that we do not control.
We recommend reviewing their privacy notices before providing personal information.
16. Complaints
If you have concerns about how your information is processed, please contact us first so that we can investigate.
You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
ICO website: https://ico.org.uk
17. Changes to This Privacy Policy
We may update this policy to reflect changes to our services, business practices or legal obligations.
Updated versions will be published on our website, together with the revised date.
Where required by law, we will provide additional notice.
18. Contact Information
For privacy questions, data protection requests or general enquiries:
Braymont London
Operated by NORTHGATE GLOBAL COMMERCE LTD
Company Registration Number: 16807201
128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@braymontlondon.com
Website: https://www.braymontlondon.com