Refund policy
Returns & Refunds Policy
Last updated: 3 November 2026
At Braymont London, we believe that shopping for fashion should be a confident and enjoyable experience.
We carefully select our collections with an emphasis on quality, comfort, design and lasting value.
If your purchase does not meet your expectations, we offer a 30-day voluntary return policy for eligible products.
This policy operates in addition to your statutory rights under UK consumer law.
1. Our 30-Day Return Policy
Customers may request a voluntary return within 30 calendar days of receiving their order.
Eligible reasons include:
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Incorrect sizing or fit
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Change of mind
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Product not meeting expectations
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Other qualifying return reasons
To request a return, please email:
Include your order number and the item you wish to return.
Requests made after the voluntary 30-day period may not qualify for a change-of-mind return, but your statutory rights concerning faulty or misdescribed goods remain unaffected.
2. Eligibility for Voluntary Returns
For returns requested under our additional 30-day policy, items should generally:
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Be unworn beyond reasonable indoor fitting
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Be unwashed and unaltered
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Be free from customer-caused damage
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Include original tags and accessories where reasonably possible
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Be returned in a suitable condition for inspection
You may carefully try on clothing to assess its size, appearance and fit.
These conditions do not remove rights arising under the statutory cancellation period or from faulty goods.
3. Your Statutory Right to Cancel
Under the Consumer Contracts Regulations, customers purchasing eligible goods online generally have the right to cancel without giving a reason within 14 days after receiving their order.
After notifying us of cancellation, customers have a further 14 days to send the goods back.
To exercise this right, email contact@braymontlondon.com with a clear statement that you wish to cancel your purchase.
We will provide return instructions.
Any statutory exceptions will apply only where permitted by law.
4. How to Request a Return
Please follow these steps:
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Email contact@braymontlondon.com with your order number and return request.
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Our customer support team will provide the appropriate return instructions and designated return address.
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Package the item securely to help prevent damage in transit.
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Return the item within the applicable timeframe, retaining proof of postage.
For voluntary returns outside the statutory cancellation period, please send the item within 14 days of receiving our return instructions unless we agree otherwise.
Do not send returns to our registered business office unless specifically instructed.
5. Return Shipping Costs
For a voluntary change-of-mind return, customers are normally responsible for the direct cost of return postage.
Where goods are faulty, damaged, incorrect or not as described, Braymont London will meet the reasonable return costs required by applicable consumer law.
Please contact us before arranging the return of a faulty or incorrect product so we can provide appropriate instructions.
We do not charge a standard restocking fee.
6. Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, incorrect or materially different from its description, please contact us.
Photographs may assist our investigation but are not an absolute condition for exercising your statutory rights.
Under the Consumer Rights Act 2015, customers may have a short-term right to reject faulty goods within 30 days, as well as additional repair, replacement, price reduction or refund rights where applicable.
These rights are separate from, and are not limited by, our voluntary return policy.
7. Refund Processing
For statutory cancellations, refunds will be made within the period required by law, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
For qualifying returns under our additional voluntary policy, we normally process refunds within 14 days after the returned item has been received and assessed.
Refunds will be issued to the original payment method unless another arrangement is expressly agreed.
Your bank or payment provider may require additional time to display the refunded amount.
8. Original Delivery Charges
When you exercise your statutory cancellation right, any original standard delivery charge paid will be refunded as required by law.
If you selected a more expensive delivery service, we are normally required to refund only the equivalent standard delivery charge.
Additional voluntary returns beyond the statutory cancellation period do not automatically include reimbursement of premium shipping charges.
9. Sale and Promotional Items
Products purchased during sales or promotions remain subject to applicable statutory consumer rights.
Eligible sale items may also be returned under our voluntary 30-day policy unless a lawful, clearly disclosed exception applies.
Any refund will be based on the amount actually paid for the returned item, taking account of applicable discounts.
10. Items Subject to Return Exceptions
Certain products may be excluded from change-of-mind returns where permitted by law.
Examples may include personalised goods or sealed items that are unsuitable for return for health or hygiene reasons once unsealed.
Such exclusions do not remove statutory remedies where goods are faulty or misdescribed.
11. Exchanges
If you would like a different size, colour or style, please contact our support team.
Where a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.
Availability and pricing will be confirmed at the time of the new purchase.
12. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us promptly.
We will make reasonable efforts to accommodate the request.
If dispatch has already occurred, your statutory cancellation rights and our return procedures will apply.
13. Your Consumer Rights
Nothing in this policy excludes, restricts or replaces rights available under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
If any provision of this policy conflicts with a mandatory legal right, the applicable law will prevail.
14. Contact Us
Braymont London — Customer Support
Email: contact@braymontlondon.com
Website: https://www.braymontlondon.com
Please include your order number when requesting assistance.